Kenna Security
All Systems Operational
US Operational
90 days ago
99.98 % uptime
Today
Dashboards and Reports Operational
90 days ago
99.98 % uptime
Today
Connector Runs ? Operational
90 days ago
99.98 % uptime
Today
Kenna API Operational
90 days ago
99.98 % uptime
Today
Explorer View ? Operational
90 days ago
99.98 % uptime
Today
Data Updates ? Operational
90 days ago
99.98 % uptime
Today
Data Exports ? Operational
90 days ago
99.98 % uptime
Today
General Application Functionality ? Operational
90 days ago
99.98 % uptime
Today
Single Sign-On ? Operational
90 days ago
99.98 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Dashboards and Reports Operational
90 days ago
100.0 % uptime
Today
Connector Runs ? Operational
90 days ago
100.0 % uptime
Today
Kenna API Operational
90 days ago
100.0 % uptime
Today
Explorer View ? Operational
90 days ago
100.0 % uptime
Today
Data Updates ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
General Application Functionality ? Operational
90 days ago
100.0 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 8, 2020
Resolved - Kenna Engineering has determined that a number of unexpected requests to the platform exposed a bug related to the loading of specific data in the platform, which led to inaccessibility. A fix for this bug has been identified and will be deployed soon.
Apr 8, 14:50 CDT
Monitoring - The US Production platform is now reachable. Kenna Engineering is continuing to investigate.
Apr 8, 13:51 CDT
Investigating - The US Production platform is currently unreachable. Kenna Engineering is investigating.
Apr 8, 13:36 CDT
Apr 7, 2020
Resolved - A root cause for this incident has been determined:

A bug related to how data exporting manages resources in the platform's data indexer was uncovered during unrelated data processing, which led to an unexpected consumption of resources in the indexer.

That data processing was stopped shortly after system degradation was discovered, which allowed the indexer to automatically recover. Normal access to the platform was restored shortly after.

An immediate fix for this bug is currently being tested and will likely be deployed today.

Longer term investigation will continue, to determine any additional changes that may prevent this and similar scenarios from occurring.
Apr 7, 14:23 CDT
Monitoring - Platform accessibility has returned to expected levels. The Kenna Engineering team is investigating a suspected root cause of the original high load and continues to monitor the current status of the platform.
Apr 7, 12:08 CDT
Update - Load on the indexing system has begun to lessen and the platform is currently accessible. Investigation on the root cause is ongoing.
Apr 7, 11:55 CDT
Investigating - At 11:35am CDT the Kenna US Production platform was automatically reported slow and/or inaccessible, due to a high load on the indexing system. The Kenna Engineering team is currently investigating the current cause of this degredation.
Apr 7, 11:51 CDT
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.