tag:status.kennasecurity.com,2005:/historyCisco Status - Incident History2024-03-29T02:53:23-05:00Ciscotag:status.kennasecurity.com,2005:Incident/198082872024-03-30T09:00:00-05:002024-01-23T11:21:42-06:00Infrastructure Upgrade - US-1 Environment - March 30th, 2024<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> CDT</strong></p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:21</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday, March 30th, 2024<br /><br />Start Time: 09:00 CST (15:00 UTC)<br /><br />Window: 4 hours<br /><br />Services Affected: We would like to assure you that this maintenance has been carefully scheduled and planned to minimize any disruption to your business operations, please be aware of the following:<br /><br />• Connector runs will be stopped on Friday evening before the planned maintenance.<br />• The User Interface (UI) will experience a brief interruption, lasting approximately 5 minutes, during the cut over on Saturday.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.<br /><br />Your understanding and cooperation are greatly appreciated as we strive to maintain and enhance the performance and reliability of our systems.</p>tag:status.kennasecurity.com,2005:Incident/203813062024-03-27T15:58:23-05:002024-03-27T15:58:23-05:00DUO OIDC clients are unable to access VI<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:58</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:47</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:47</var> CDT</small><br><strong>Investigating</strong> - Clients using DUO for MFA might experience issues accessing VI, getting redirected to homepage instead.</p>tag:status.kennasecurity.com,2005:Incident/202270042024-03-23T13:00:57-05:002024-03-23T13:00:57-05:00Infrastructure Upgrade for Multiple Environments - March 23rd, 2024<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:32</var> CDT</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />We want to assure you that this maintenance activity has been carefully planned to minimize any potential impact on your business operations. There should be only a 5-minute outage when the database flips over and the connector runs will be stopped in KPD on March 22nd, 2024 at 19:00 CST.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/198082332024-03-16T13:00:57-05:002024-03-16T13:00:57-05:00Infrastructure Upgrade - KP-2/KP-5/L-1/EU Environments - March 16, 2024<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:17</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:16</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday, March 16, 2024<br /><br />Start Time: 9:00 am CST (3:00 pm UTC)<br /><br />Window: 4 hours<br /><br />Services Affected: We would like to assure you that this maintenance has been carefully scheduled and planned to minimize any disruption to your business operations, please be aware of the following:<br /><br />• Connector runs will be stopped on Friday evening before the planned maintenance.<br />• The User Interface (UI) will experience a brief interruption, lasting approximately 5 minutes, during the cut over on Saturday.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.<br /><br />Your understanding and cooperation are greatly appreciated as we strive to maintain and enhance the performance and reliability of our systems.</p>tag:status.kennasecurity.com,2005:Incident/201456082024-03-02T17:04:40-06:002024-03-02T17:04:40-06:00US-3 Performance and UI Impact<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:48</var> CST</small><br><strong>Investigating</strong> - We are investigating an isolated incident causing performance impact and sporadic UI availability to the US-3 multi-tenant.</p>tag:status.kennasecurity.com,2005:Incident/198079912024-03-02T13:00:56-06:002024-03-02T13:00:56-06:00Infrastructure Upgrade - US/CA/IN Environments - March 2nd 2024<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:52</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday March 2nd 2024<br /><br />Start Time: 15:00 UTC<br /><br />Window: 4 hours<br /><br />Services Affected: We would like to assure you that this maintenance has been carefully scheduled and planned to minimize any disruption to your business operations, please be aware of the following:<br /><br />• Connector runs will be stopped on Friday evening before the planned maintenance.<br />• The User Interface (UI) will experience a brief interruption, lasting approximately 5 minutes, during the cut over on Saturday.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/200409132024-02-21T14:23:30-06:002024-02-21T14:23:30-06:00Labs US RDS Failure<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:23</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:03</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:03</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:28</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:24</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing a major outage impacting our Relational Database Service (RDS) within the Labs US infrastructure. This has resulted in significant disruptions to several key services, including the Kenna UI, Kenna API, Data Updates, Data Exports, and Connector Runs, all of which are currently facing major operational challenges.</p>tag:status.kennasecurity.com,2005:Incident/198079412024-02-10T13:00:56-06:002024-02-10T13:00:56-06:00Infrastructure Upgrade - US/EU Trial and Sandbox Environments - February 10th 2024<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:48</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday February 10th 2024<br /><br />Start Time: 15:00 UTC<br /><br />Window: 4 hours<br /><br />Services Affected: We would like to assure you that this maintenance has been carefully scheduled and planned to minimize any disruption to your business operations, please be aware of the following:<br /><br />• Connector runs will be stopped on Friday evening before the planned maintenance.<br />• The User Interface (UI) will experience a brief interruption, lasting approximately 5 minutes, during the cut over on Saturday.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/198852102024-02-01T14:24:50-06:002024-02-01T14:24:50-06:00Intermittent latency in CVM UI<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:24</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:01</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:41</var> CST</small><br><strong>Investigating</strong> - Some users might experience sporadic latency while navigating CVM UI. We are currently investigating this issue.</p>tag:status.kennasecurity.com,2005:Incident/195088062024-01-20T13:00:08-06:002024-01-20T13:00:08-06:00Infrastructure Enhancement - KPD 2 and KPD 5 - January 20th, 2024<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>13:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:27</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. This upgrade aims to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday, January 20th, 2024<br /><br />Start Time: 9:00 AM Central Standard Time (CST) / 3:00 PM Coordinated Universal Time (UTC)<br /><br />Window: 4 hours<br /><br />Services Affected: We want to assure you that this maintenance activity has been carefully planned to minimize any potential impact on your business operations. There will be no scheduled outage, and stopping connector runs will not be required prior to the upgrade.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/197671992024-01-19T16:25:24-06:002024-01-19T16:25:24-06:00Alert emails in relation to connector runs not being sent<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:25</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:56</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:25</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:23</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.kennasecurity.com,2005:Incident/195079882024-01-13T13:00:17-06:002024-01-13T13:00:17-06:00Infrastructure Upgrade - All US Multi-Tenant Servers - January 13th 2024<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:07</var> CST</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Cisco Vulnerability Management (CVM) instance. The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all our users.<br /><br />Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />When: Saturday January 13th 2024<br /><br />Start Time: 15:00 UTC<br /><br />Window: 4 hours<br /><br />Services Affected: We want to assure you that this maintenance activity has been carefully planned to minimize any potential impact on your business operations. There will be no scheduled outage, and stopping connector runs will not be required prior to the upgrade.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/193520652023-12-06T11:18:26-06:002023-12-06T11:18:26-06:00Pipeline connector runs struck due to some missing credentials<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Identified</strong> - Pipeline connector runs are stuck due to missing credentials. Those credentials are manually applied. We are looking into retrying stuck runs.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:09</var> CST</small><br><strong>Investigating</strong> - Some Crowdstrike, Cisco Secure Endpoint and MS Defender connector runs have been enqueued for multiple hours</p>tag:status.kennasecurity.com,2005:Incident/186108272023-09-26T08:54:18-05:002023-09-26T08:54:18-05:00Sandbox US mostly un-responsive<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:54</var> CDT</small><br><strong>Resolved</strong> - All systems have been processing as expected for the last 90 minutes. The root cause was a cloud provider system did not properly apply sizing adjustments.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>07:49</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>07:38</var> CDT</small><br><strong>Update</strong> - monitoring the implemented fixes</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>07:38</var> CDT</small><br><strong>Monitoring</strong> - Services are fully restored.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>07:22</var> CDT</small><br><strong>Identified</strong> - We have found the fix and are applying it now.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>06:48</var> CDT</small><br><strong>Investigating</strong> - Resource contention on one of the backend data layers is causing requests to fail. We are currently investigating.</p>tag:status.kennasecurity.com,2005:Incident/185559062023-09-21T15:50:58-05:002023-09-21T15:50:58-05:00VT Connectors failing<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:50</var> CDT</small><br><strong>Resolved</strong> - We are problem free for the last 24+ hours. Moving this to resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:40</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:22</var> CDT</small><br><strong>Identified</strong> - In the course of our investigation, we have confirmed that the issue is affecting all VT Connectors not just Nexpose. <br />The problem has been identified, and work is underway on a solution.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:29</var> CDT</small><br><strong>Investigating</strong> - Nexpose VT Connectors In US production is failing. We are currently investigating it</p>tag:status.kennasecurity.com,2005:Incident/185396742023-09-19T10:30:09-05:002023-09-19T10:30:09-05:00Exports Impact<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:55</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:13</var> CDT</small><br><strong>Identified</strong> - An ongoing third party cloud provider network latency issue has been causing sporadic connectivity issues with data exports jobs. We are actively engaged with the cloud provider and monitoring for resolution.</p>tag:status.kennasecurity.com,2005:Incident/180976092023-08-28T13:39:49-05:002023-08-28T13:39:49-05:00Sandbox US is backlogging requests<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>13:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>13:39</var> CDT</small><br><strong>Update</strong> - We have monitored for the issue for the last week and are officially moving this to resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:46</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:50</var> CDT</small><br><strong>Investigating</strong> - Some customers are reporting 504 errors.</p>tag:status.kennasecurity.com,2005:Incident/181092932023-08-11T14:02:52-05:002023-08-11T14:02:52-05:00Performance issues with Tenable.io connector runs.<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>14:02</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>16:40</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>15:28</var> CDT</small><br><strong>Investigating</strong> - We have recently identified performance issues with the Tenable.io connector runs. Our team has discovered these challenges and is actively investigating the root causes.</p>tag:status.kennasecurity.com,2005:Incident/177010732023-06-29T08:44:15-05:002023-06-29T08:44:15-05:00Virtual Tunnel connectors failing<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>08:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:24</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:23</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:20</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>17:59</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>17:59</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Investigating</strong> - During the investigation, it has been confirmed that all connectors with virtual tunnel are being affected</p>tag:status.kennasecurity.com,2005:Incident/176312332023-06-20T09:33:45-05:002023-06-20T09:33:45-05:00Top Fixes and VI Facets not loading<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:33</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:16</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.kennasecurity.com,2005:Incident/174338362023-06-17T19:01:24-05:002023-06-17T19:01:24-05:00Infrastructure Upgrade - US-1 - June 17th 2023<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>19:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:49</var> CDT</small><br><strong>Scheduled</strong> - We want to inform you of a scheduled maintenance window in your Kenna instance. Please notify anyone who manages your instance of this upcoming maintenance.<br /><br />The purpose of this upgrade is to improve the resilience and efficiency of our systems, ensuring a more seamless experience for all users. <br /><br />When: Saturday June 17th 2023<br /><br />Start Time: 18:00 UTC<br /><br />Window: 6 hours<br /><br />Services Affected: We want to assure you that this maintenance activity has been carefully planned to minimize any potential impact on your business operations. There will be no scheduled outage, and stopping connector runs will not be required prior to the upgrade.<br /><br />However, while we have taken every precaution to ensure a smooth transition, unforeseen issues may arise during the maintenance process. In such cases, our dedicated technical team will be readily available to promptly address any concerns and restore normal operations as quickly as possible.</p>tag:status.kennasecurity.com,2005:Incident/175656592023-06-16T09:12:25-05:002023-06-16T09:12:25-05:00US - Kenna API Exports Failing<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:12</var> CDT</small><br><strong>Resolved</strong> - The fix was implemented</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>21:17</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:20</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:09</var> CDT</small><br><strong>Investigating</strong> - Clients request Data Exports via https://apidocs.kennasecurity.com/reference/request-data-export, but they never finish processing<br />Under investigation</p>tag:status.kennasecurity.com,2005:Incident/175759072023-06-15T15:06:03-05:002023-06-15T15:06:03-05:00Bulk vulnerability updates are applying to more vulnerabilities than expected<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:06</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>21:16</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:44</var> CDT</small><br><strong>Identified</strong> - Temporary fix has been identified and deployed and VM custom field feature has been reenabled.<br />Development team continues to work on a permanent fix.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:05</var> CDT</small><br><strong>Update</strong> - VM custom field is temporarily disabled to stop any further data corruption or loss. <br />Development team is working on identifying a fix so that we can enable functionality again.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:11</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>15:53</var> CDT</small><br><strong>Investigating</strong> - Bulk vulnerability updates are affecting all vulnerabilities tied to the user's role which overwrites existing data</p>tag:status.kennasecurity.com,2005:Incident/175503822023-06-13T08:36:00-05:002023-06-13T08:36:00-05:00US - Kenna API Exports Failing<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>08:36</var> CDT</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:12</var> CDT</small><br><strong>Monitoring</strong> - Engineering fix the issue and restart failed exports.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:28</var> CDT</small><br><strong>Identified</strong> - Some customers have reported an error when exporting information via API.<br />The request is sent but never gets a response.<br /><br />The problem has been identified and the engineering team is working on a solution.</p>tag:status.kennasecurity.com,2005:Incident/174203752023-05-31T09:42:55-05:002023-05-31T09:42:55-05:00EU - High latency on user interaction due to ElasticSearch load<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:42</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved. EU portal stability has been restored.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:00</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>07:16</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>