CVM Platform Degradation Due to GCP Outage

Incident Report for Cisco

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 20:30 CDT

Monitoring

CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.
Posted Jun 12, 2025 - 17:12 CDT

Update

Google Cloud Platform has started mitigating the issue.
CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.
Posted Jun 12, 2025 - 17:04 CDT

Identified

Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.
Posted Jun 12, 2025 - 14:33 CDT
This incident affected: US - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), EU (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), US - 2 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), KP - 2 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), US - 3 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), L - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), USS - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), EUS - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), IN - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), UST - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), EUT - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs), and CA - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs).