Labs US RDS Failure

Incident Report for Cisco

Resolved

This incident has been resolved.

Posted Feb 21, 2024 - 14:23 CST

Update

We are continuing to monitor for any further issues.

Posted Feb 21, 2024 - 14:03 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 21, 2024 - 14:03 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 21, 2024 - 13:28 CST

Investigating

We are currently experiencing a major outage impacting our Relational Database Service (RDS) within the Labs US infrastructure. This has resulted in significant disruptions to several key services, including the Kenna UI, Kenna API, Data Updates, Data Exports, and Connector Runs, all of which are currently facing major operational challenges.

Posted Feb 21, 2024 - 13:24 CST

This incident affected: L - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs).