Intermittent 502s on Kenna US Prod

Incident Report for Cisco

Resolved

The application experienced anomalous traffic over the last 24 hours causing 502 errors. Mitigations were put in place to remediate intermittent errors. While there may still be the occasional 502 error, the mitigations in place will automatically respond to counteract such traffic.

Posted Jan 12, 2021 - 13:23 CST

Update

We are continuing to monitor for any further issues.

Posted Jan 12, 2021 - 12:58 CST

Monitoring

After mitigating the root cause of the 502s, we have seen a significant reduction. We continue to monitor the situation until fully resolved.

Posted Jan 11, 2021 - 16:36 CST

Identified

We have identified an issue that is causing some customers to experience 502s when using certain aspects of Kenna. We expect this to be resolved within 24 hours.

Posted Jan 11, 2021 - 15:05 CST

This incident affected: US - 1 (Kenna API).