Sandbox US mostly un-responsive

Incident Report for Cisco

Resolved

All systems have been processing as expected for the last 90 minutes. The root cause was a cloud provider system did not properly apply sizing adjustments.

Posted Sep 26, 2023 - 08:54 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 26, 2023 - 07:49 CDT

Update

monitoring the implemented fixes

Posted Sep 26, 2023 - 07:38 CDT

Monitoring

Services are fully restored.

Posted Sep 26, 2023 - 07:38 CDT

Identified

We have found the fix and are applying it now.

Posted Sep 26, 2023 - 07:22 CDT

Investigating

Resource contention on one of the backend data layers is causing requests to fail. We are currently investigating.

Posted Sep 26, 2023 - 06:48 CDT

This incident affected: USS - 1 (Kenna UI, Kenna API, Data Updates, Data Exports, Connector Runs).