Kenna US Production unreachable

Incident Report for Cisco

Resolved

Kenna Engineering has determined that a number of unexpected requests to the platform exposed a bug related to the loading of specific data in the platform, which led to inaccessibility. A fix for this bug has been identified and will be deployed soon.

Posted Apr 08, 2020 - 14:50 CDT

Monitoring

The US Production platform is now reachable. Kenna Engineering is continuing to investigate.

Posted Apr 08, 2020 - 13:51 CDT

Investigating

The US Production platform is currently unreachable. Kenna Engineering is investigating.

Posted Apr 08, 2020 - 13:36 CDT

This incident affected: US - 1 (Kenna API, Data Updates, Data Exports, Connector Runs).