Kenna EU Platform Outage

Incident Report for Cisco

Resolved

No further related issues were seen, and the EU platform is still functioning as expected.

Posted Jun 27, 2019 - 19:00 CDT

Monitoring

The EU platform is now accessible.

A large number of background jobs were enqueued incorrectly, which affected memory usage in one of our datastores. These jobs are being removed, and Kenna Engineering is working to prevent this sort of incorrect enqueuing.

Posted Jun 27, 2019 - 16:10 CDT

Identified

Users are currently unable to log into or use the Kenna EU platform. Engineering is aware of the cause and is currently working toward a resolution.

Posted Jun 27, 2019 - 15:31 CDT